If you can't find a solution article for your inquiry or concern, we've listed the steps you can take to get the information you need in this article: How do I use this portal?
If none of the steps in the article above helped you, you need to file a ticket. Think of a ticket similar to an email. A ticket is a message we receive from you when you have inquiries or concerns that need attention.
To file a new ticket:
- Click or tap 'New Support Ticket' and complete the fields. State your inquiry clearly.
- If you are a student at FICS, include your student number.
- Make sure to attach all documents that may be relevant to your concern.
To reply to an existing ticket, you can re-open that ticket by replying to it on your email. Do this only if the previous ticket directly relates to your concern.